Return Policy

Returns and Exchanges

We value your satisfaction and strive to ensure you enjoy our products. However, due to the nature of our items, all sales are generally considered final. If you encounter any issues with your order, please contact us, and we will work to resolve the problem to the best of our ability.

Defective or Damaged Products

If you receive a defective or damaged product, please reach out to us within 7 days of receipt. We may require photos of the item, along with a description of the issue. Once we confirm the problem, we will work with you to arrange for a replacement or store credit.

Shipping Costs

Please note that customers are responsible for all shipping costs on returns or exchanges, except in cases of damaged or defective products. Shipping fees are non-refundable.

Non-Returnable Items

For safety and quality assurance, the following items are non-returnable:

  • Opened cigar packs
  • Custom or personalized orders
  • Products damaged after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Contact Information

If you have any questions or concerns about your order or our return policy, please contact our customer service team at minklemultani@skdistributors.net or (+1) 6097052701.

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Customer Place An Order in Store

Order sent to our drop shipping Supplier

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drop shipping Supplier Prepares and ships the order

The Client receives the order

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